The results of GPS’s first year measuring customer satisfaction showed that ‘technical and build quality’ achieved the highest rating, scoring above 90% in every survey.
Over the same period four projects scored 100% across the board, meaning customer expectations were exceeded in every category.
Carried out at Factory Acceptance Testing the survey was introduced to identify problems and successes in our product, project delivery and customer service. While some issues were flagged, 89% of all responses fell in to the top two categories - 'met high end' or 'exceeded expectations', 9.5% met expectations, and only 1.5% scored below.
Managing Director Nigel Harrison said " I am proud to see our manufacturing quality recognised, not least because its an all in-house operation, and to get genuine feedback that helps us to manage some of the commercial pressures, for example collaborative attitude and problem solving where our project team's scored well.